Came in for an oil change and tire rotation. The service was good, the people are friendly. I am told right off the bat, that even though I pay extra every month for additional services to be done to my vehicle at no cost, like tire rotations that I would soon be due for my 3 year maintenance (the clock on this starts ticking when the dealership takes delivery, not when the vehicle was purchased), which costs more than $300. The car is a lease and will be turned after 4 years. Wouldn’t it make more sense to build this cost in to the lease so people actually do it? It makes me think twice, (besides bad experiences I’ve had purchasing a used car from this dealership), about ever buying a used VW. I’m sure that most leasers wouldn’t pay this money a short year before they turn the vehicle in.
Tried to start the engine and the dashboard was flashing. This was a new experience for us and had it towed to the dealership. Turns out that the battery failed and replacing it was the answer. We were in the warranty period and was no charge.
Customer service was outstanding from management all the way down the line couldn't ask for anything better or received service like this f as ntastic lokey
Antonio was professional and personable from the minute I walked in the door. I opted to wait while my car was being serviced. Even though they were fairly busy that morning, he kept me update on the progress and gave me honest feedback as to the time it would take to finish. While I only worked with Antonio, I observed other employees providing the same level of service to other customers.
Everything was fine, service was excellent, people are very friendly and my Tiguan was serviced with a good quality and even washed both out- and inside. I am very excited and appreciate for that service. Thank you!!!
From the time we called in to make the appointment, dropped it off, and picked up the car (that was also washed), I couldn’t ask for a more friendly staff. I would recommend Lokey to anyone.
They always have time to answer all my questions and don't try to hurry me through to talk to the next customer when they are busy.
Took VW in for inspection and found cracked radiator and low coolant fluid. Eric immediately got me on the schedule, ordered the new part, fixed it promptly and pricing was fair. Thanks!
Services was superior service was excellent in and out and did a couple up dates that were in the computer to make sure the car was up to date with everything
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