Upgrading my car was very fast. I was told it would take an hour and it took just that, an hour. Love the fact o was told something and they actually came through.
Always a pleasure dealing with Antonio. He’s always polite, friendly, and takes care of you quickly. He also returns calls right away when I call.
I was on my way home from work at 5:30pm on a Friday when my dash lit up with errors. I drove right to the dealership to see if they could look at it. I was directed to Antonio DeLima who was awesome. Not only was he able to get me in to see what was going on, but he was able to get the repair done with an oil change. I was very impressed with his service level. I’m sure this can’t happen for everyone everyday, but I was happy they could do it for me. What was really impressive was How Antonio handled everything. I could tell this kind of service is just part of who he is and what he does. Most people find ways to say no, but Antonio and the tech who worked on my car found a way to say yes. Considering it was late on a Friday, they could have easily said someone would try to get to it tomorrow, Which is what was to be expected. I have taken my car here for service for the last 3 years. Service has always been good, but this time they went above and beyond.
I have purchased many vehicles in my lifetime and this was the absolute most pleasant experience ever. I wasn’t hassled about adding anything to the deal. When something was offered and I said no we just moved on.
Brian was great as always. My vehicle was ready when promised and all issues were fixed! Customer service at Lokey VW is fantastic! Thanks again!
I was able to purchase this car remotely and they handled all the paperwork smoothly to register it in Vermont. My salesman Brad helped find a good car in our price range. My daughter test drove the car. All the paperwork was done via mail. Nice experience.
I’m a first time buyer who had my heart set on a Jetta. I was browsing my options, and i just wasn’t sure. The salesperson I worked with was very patient with me and answered every question, and addressed any concerns I had. I finally asked him to show me a Passat, and I fell in love. Chad McIntyre was very fast and efficient in the paperwork process. He was very honest and to the point. I also recently took my car to get serviced and Brian got me in and out. No time wasted at VW, very thankful!!
Got my car serviced here. They do there best to get your car completed in a timely fashion. And they get the job done on first visit.
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