Customer Testimonials
(Translated by Google) The truth is that they treated me very well the day I went with my car to do the oil change. (Original) La verdad me atendieron muy bien el día que fui con mi carro, para hacer el cambio de aceite.
Best dealership in the world hands down 👇🏾💯💯
Austin S. went above and beyond to secure my dream VW! Professional, worked w/ my budget, follow up on point. Knowledgeable and personable. Thx Austin, these 5 stars are bc of you!
Danny is great! I appreciate how well and often he communicates what to expect and an approximate time to expect completion.
Staff was really pleasant and helpful. Shuttle service is great to have. Everything went smoothly and it was a good experience.
We used this dealership for second time. Liz has made our experience a pleasure. She is a very positive person who answers any questions that come during the process. She is polite, knowledge, patient, and she does not pressure clients. Thanks to her, we made our car trade an amazing experience. Good job, Liz.
I had a great experience purchasing a Volkswagen Jetta from this dealership. Liz did an amazing job and I would recommend seeing her for your car needs.
We worked with Trevor. He simply did everything well . We returned a leased vehicle and entered another lease on a new car. He searched for the car we wanted. It was out of town so he went there to get just what we wanted. He drove it back in late evening and had it ready early the next morning. I would highly recommend him. We have worked with good sales people but he is the best.
Second car buying from here Joe Haig was awesome, got me in and out. Very professional and kind. 1000% recommend this dealership and Joe!
Purchased my beautiful car from Lokey. Dominic was fantastic, the total process took only 2 hours. Customer service is amazing. They are a definite winner and will recommend them.
I always love coming here. I bought a maintenance plan and they always take great care of my car and are so kind when they explain everything to me. I haven’t had the best experience with car places, I’m always treated like a woman that couldn’t possible know anything about cars, but the Lokey service guys are always on top of their customer service game! I 10/10 highly recommend.
Had the best experience with Dominic! I requested him after reading his great Google reviews and we were not disappointed. He gave us the info we needed to make the best decision based on our needs and finances. Never once did we feel pushed into something we didn’t feel comfortable with. Would definitely work with him again! Ended up driving off with a beautiful new Tiguan and have no regrets 😊
I had a great experience with Joe Haig at Lokey Volkswagen. I was looking for a specific color and with specific add-ons. They did everything they could to find what I was looking for. I would recommend Joe to anybody that goes to Lokey Volkswagen. This is my fourth Volkswagen I have bought from Lokey. This was the best experience I’ve ever had there.
I had a fantastic experience at Lokey purchasing a new vehicle this past weekend. Joe and Alex were absolutely exceptional throughout the entire process. They were incredibly knowledgeable and thoughtful and thoroughly explained the entire process to me. I’d highly recommend either of them if you’re in the market for a new vehicle.
I had a wonderful experience here at Lokey. The entire team was exceptional especially Joe. My family has purchased numerous vehicles from here and have been thoroughly impressed every time. The entire team top to bottom was very helpful and insightful, answering any questions that I had. Joe was very open and honest about the whole car buying process and I’d highly recommend him to anyone who’s in search of a new car!
Our salesman, Doninic, was such a great pairing for us when we came in for a possible trade-in. We drove 3 hours to see the vehicle we saw online, and Dominic catered to all our needs as we debated if it was the right vehicle for us. He gave us his undivided attention and even rescheduled appointments he had with other customers that day so that he can be available for any questions or requests we may have. He was very accommodating when we communicated to him that we needed a little space to talk amongst ourselves to decide if it ...
Joe H was awesome to work with. Best place to buy a car in Pinellas County, hands down.
They are a very friendly dealership with great detail in customer service.
Glen is so nice. It is SO easy to book a service from within the app. I love it.
Excellent customer service in the service area, Caesar was very courteous and professional for my car repairs.
Joe was a huge help and made buying out my lease easy
I was greeted right away by Geneva who took exceptional care of my needs in finding the right car for me. I felt like I was part of the Lokey family during my visit. Thank you Geneva for helping me feel welcome during the process of leasing my vehicle.
Liz sold me my 2024 GTI last month, which was the fourth vehicle I’ve purchased from Lokey VW in Clearwater. It was a comfortable and stress-free experience, and because of Liz, I’ll be back for the fifth vehicle.
Lokey always treat me good over the 10+ years I have been going to the dealership to do business. This time Dominic and Caleb, raised the bar even higher, they went the extra mile to make sure I was getting the best deal and feel comfortable with the process. Please make sure these guys are around for a good time. Thank you guys and keep the good work.
Got a new Atlas from Dominic and couldn’t be happier! He was a pleasure to work with and took great care of us. The whole team at Lokey did a great job getting us in and out as the process was very quick and smooth. Will be buying again from Lokey for the next VW!
Joe was very down to earth and reasonable to work with. Explained everything well. Made car shopping as enjoyable as it can be (hint: it's not lol).
Joe helped me pick out a car nice and quick efficient service
Joe is the best experience and savvy. Joe is a people’s person who can relate to any age group. Take it from me I came back so please give Joe the respect he deserves.
Very friendly and pleasant. Trevor was not pushy about the sale. I would buy a car here again.
From start to finish, great team. Helpful and absolutely amazing. I was able to get into a vehicle that is safe, affordable and dependable. They all worked together even when I was being difficult to make sure I was happy when I left. Highly recommend!!! 100 stars for sure.
Joe Haig and Shardai Chaput teamed up to make my car buying experience second to none!! Great Work and thank you for going above and beyond.
Love our new Cross Sport
I’ve been buying cars from you guys for the past 4 years and never had I ever had an issue with Joe. You guys are wonderful and know and treat my family with such love and respect. Thank you for all you do. Joe is and always will be family:)
Customer service was great..friendly and professional
My salesperson Joe was very helpful very professional and diligent in his efforts to help me find a vehicle. I never felt pressured by the staff. It was a very good experience. I would recommend this dealership and in particular Joe.
Alex has been amazing from the time I started looking at cars to answering questions about my car after I purchased it. This is the first car I have ever purchased by myself, Alex was so kind and patient with me. I would recommend him for helping you get the perfect car for you. Ask for Alex, you will be happy you did.
"You slayed"😁 (my daughter's car)😅
I came to have an appointed oil change and your service check found that the oil filters were leaking and needed changing which was covered under the warranty.
Outstanding and professional service! Thank you Alex for getting me into my dream car for an amazing deal. Don't go anywhere else - these people actually care about you and take the time to make sure you understand the vehicle you're buying. Will refer my friends!
I WANT TO GIVE A SPECIAL THANK YOU TO JOE FOR HELPING ME WITH PUTTING GAS IN MY CAR AND JUMPING IT EVENTHOUGH I WAS NOT A CUSTOMER JUST HAPPENED TO BE STRANDED.. GOD BLESS YOU!!! 🙌🏾
Joshua and Taylor were fantastic. They stayed after closing and got us a great deal. Would definitely recommend!
Geneva Carr was a fantastic salesperson. She is very knowledgeable about the cars and options and is great to work with!
Everyone was more than happy to welcome us and answer any questions we had. I really liked the family atmosphere.
My service experience is always good at Lokey. I had an issue recently that they worked to resolved for me in a satisfactory manner and timeframe. I appreciate the diligence and communication from their team.
Service tech worked hard to get repairs covered by warranty
Eric was very quick to get me checked in and I didn’t have to wait long for the shuttle.
Because of people like Gene in Service being so accommodating and respectful and thank you to Chris in Service as well.
Great and authentic experience from start to finish. Thank you for the great customer service Joe Haig and Lokey VW!
Great and authentic experience from start to finish. Thank you for the great customer service Joe Haig and Lokey VW!
I had the pleasure of interacting with an exceptional employee named Chris from the service department at Volkswagen, and I am delighted to share my fantastic experience. This individual truly epitomizes what exceptional customer service should be. From the moment I walked into the service department, Chris greeted me with a warm and friendly smile. His positive attitude was infectious and immediately put me at ease. Chris is attentive and genuinely interested in understanding my concerns regarding my Volkswagen vehicle. Not only did this Chris listen attentively to my issues, but he also asked insightful questions to ensure he had ...
What an incredible experience from Dominic and Taylor. Dominic was very informative, kind, professional and knowledgeable throughout the process of getting my new vehicle. The efficiency from Taylor at the end with the paperwork was fantastic. Thank you both for making this such a great experience!
Alex the salesman was great and got me a car that was perfect for me,He also would not stop till he found something of my likeing, He deserves recognition from management top salesman, Absolutely!!!!👍🏾 Way to go Alex keep up the good work !!!!!
Danny is always pleasant and a true joy to work with every time I come in for service. My tech spoke to me personally about what was going on with my vehicle and even showed me on the car for extra visual confirmation. Francisco was a breath of fresh air and an infectious smile. I love my service at VW and the doughnuts lol. Thank you again for making my experience a great one!
Went to look for a new Tiguan and knew exactly what to look for. We were instantly greeted by Howard Gonzales who was the most pleasant and patient salesman I have ever dealt with. Not pushy or overbearing like a majority of car salesman. From the start, his first priority was putting me in a car that not only I liked, but one that fit my budget and needs. After heavy negotiating with the finance desk, we were able to make a deal. Howard is easily the go to guy at Lokey VW. I can promise you will not regret ...
This was the most professional customer service I have ever experienced. I purchased my vehicle from Shardai Chaput...the most amazing sales person i've ever encountered. After the sale, she promised me so many details of services to come. Now, after experiencing my first encounter with the maintenance-service staff..I was so overwhelmed. Every single person i encountered that day were so professional, helpful and courteous. They said; "please give an hour to complete your service?"..and 15 minutes later...3 different people were helping me to my car and finishing up my paperwork! Wow!...I couldn't be ...
My sales person (Shardai) was very friendly and nice. There was a reconditioning fee that they added to the vehicle at first, so I had to negotiate that off to get them to honor the price it was listed for online. I am sure this sales tactic is great for them, but I am the type of person that I would rather you just mark it for a higher price and be transparent instead of trying to add fees on the sale. Either way, they were able to waive that fee and work with me. I already had really good ...
Ordered the part and scheduled appointment quick , easy to work with. I appreciate the help and service provided.
Service dept is excellent. Never been to a car service dept that is as professional and honest with their practice as Lokey.
I purchased my certified atlas a few weeks ago and had a great experience. Geneva was my sales person and was phenomenal, like family. Taylor also helped with my purchase and made my experience painless. I highly recommend this dealership!
Got the trifecta !!!!!! Dominick, Caleb and Taylor all rolled up their sleeves and got me into a new 2024 Jet Black Jetta AND upgraded my wife’s 2021 Tiguan with a new 2023 SE (also Jet Black) while keeping payments where we needed them. We are return customers and consider these folks as friends. I 100% recommend this team !!!!
Wonderful experience buying 2 cars. Dominic, Taylor and Caleb were very helpful and made the the process of buying our cars comfortable. This is the 2nd time we’ve bought cars from them and we will continue to be customers of Lokey Volkswagen. They are fair and easy to work with. Thank you for your exceptional customer service! Kathy Holton
Yaya is the best! Just bought my 2023 Jetta and he did a great job from start to end! If you ever need help yaya is the man! He exceeded expectations.
I had a wonderful first experience buying a car with Lokey. I was getting emails and phone calls from dealers that we sending me info on models other than the one I asked about or I’d get emails from 3 different people or robo-emails. But Sarah Melendez and Joe Haig were different. Sarah followed up with me when the specific model and color I wanted was coming in in advance. When I indicated interest, she pulled in Joe Haig who took over the process from there. Joe and I traded a couple calls and texts I felt comfortable enough to ...
Alex was great with helping me buy my first car! He helped find something in my price range that I would love. Even though the car I bought was expected to have blind spot detection and did not, Alex and the team made sure I had documentation that it would be installed, so I am grateful for that and look forward to getting it installed.
My salesperson was Shardai was very personable and greeted me with a smile! She was very detailed and knowledgeable making the process smooth and efficient. I'm extremely happy with my newer Premium R-Line Tiguan!
After being retired for a year I made the decision to take advantage of the Dealership's Buy Back Program and was introduced to Shardai Chaput. Shardai is FANTASTIC!!! Friendly, efficient, amazing customer service! She made sure the process was completely in a timely fashion and she and Keagan Friel made sure I got the amount I was looking for! By the way Keagan is a great dancer AGT look out!! 😉
Brian B. in service was awesome to work with, got my Passat back in tip top. Great people all over. Thank you!
The experience was great! Everyone very helpful! The only thing we will we had better explanation of how to work all the infomation system
Worked with Yaya D. to help with buying a car at Lokey VW. Super nice guy and very accommodating. My last car buying experience 8 years ago was pretty brutal (purchased somewhere else) so I had some PTSD coming in to buy a new car after all these years. But Yaya was easy going and took my wife and I on a couple of test drives. Once we chose the car, we had to return a couple days later after some funds were moved around. Yaya came in on his day off to help finalize the paperwork. All other Lokey team ...
Jake was a true pro when it came to helping me out with buying my new Volkswagen atlas! He was very transparent, friendly and attentive through the whole process.
Jake! We purchased a beautiful new Escalade from Jake and I couldn’t say enough how awesome he was and made our experience top notch. We’ve purchased quite a few cars in our day and it was very refreshing to have someone so down to earth and honest through the whole process!
I had a great experience trading in my old vehicle and getting a new Tiguan! Howard and Joe were both very helpful and made the process very easy for me. I would definitely recommend this dealership to my friends and family!
Brian at the service center is always such a pleasure to work with!
Easy transaction. Everyone was friendly and professional. Great buying experience. Can’t remember names but everyone from sales person , Manager and financial were all quick and right to the point .I Was in and out with my truck in no time . Thanks again
I came here for a recall on current vehicle and received. A message from this amazing Vehicle Acquistion Specialist Named Shardai Chaput she is beyond amazing. And made me feel so comfortable with my decision to talk and listen to her leave with a new to me vehicle and saving money and lower mileage longer warranty. I'd come back again Just because of Vehicle Acquistion Specialist Named Shardai Chaput
Great service... The best around.. Courteous staff, knowledgeable technicians... Can't say enough good things about this dealership
So grateful! A few months ago I was faced with having to get a new car unexpectedly. My previous car had a lot of safety features and things I didn't want to let go but Shardai helped me find the perfect fit for what I was looking for. She spent multiple days trying to find a car / price that fit out needs and I walked away with more than what I thought was possible. Thank you Shardai, Mike, and Sean for your kindness and dedication to helping my husband and I. You were a huge blessing during a time ...
Sales team was very helpful and informative. Treated with respect. Finance explained everything great.
Speed of service was amazing-I haven’t had my oil changed in under 45min in a long time
Very helpful, cost effective, and overall great experience for buying cars! Would definitely come again!
Nothing, Eric was my service agent and was so helpful the entire way! Marc was the technician and the car is driving beautifully.
This was the best experience ive ever had at a dealership. Josh! An excellent car salesman, he was very kind and the dealership was very accommodating and they never once made my wife and I feel pushed into anything. I highly recommend them! Someone give Josh a raise! Haha. The dealership was packed and they managed it exceptionally well. Even the individual we spoke to when signing all the paperwork was a great guy! 10/10 Thank you guys for a great experience
My experience was great. Thank you Rose, Damion, Keegan and Tylor for helping me get the Atlas with the features I was looking for. I’m so happy with my purchase. I’d strongly recommend you going to this dealership. Ask for Damion. He’ll take good care of you.
Great in Customer service, negotiation,and knowledge. Only thing that I would say needs improvement is communication when passing a client along. Or have a quick greeting so customer knows other person they are trying to reach. I will still never go to another VW dealership in my area and hope that if I ever move my next will be as beloved as Lokey Volkswagen.
Members of the service team are respectful and courteous, they go the extra mile to inform you of what is taking place.
Everything was seamless and fun. The whole dealership was very helpful and took complete care of us in our car shopping experience.
I had an exceptional experience at Lokey Volkswagen, all thanks to Damian and Chet! Damian's dedication and professionalism went above and beyond my expectations. He made the car-buying process seamless and enjoyable. Chet also played a crucial role in making the deal happen smoothly. I highly recommend Damian, Chet, and the entire Lokey Volkswagen team for their outstanding service!