Customer Testimonials
Service department is great.. Eric Northcraft my service writer and Alexander service tech are very helpful and honest. Will continue using Lokey VW for my service needs.
Great service team.. Eric N service writer and Service Tech Alexander are always helpful and honest. I’ll continue to come here for service.
Nice ppls work at dealer , Treat customer very nice - done good job
APPRECIATE YOUR FIXING MY A/C PROBLEM. THE DELIGENCE IT TOOK TO FIND THE WAS OUTSTANDING. ONLY NEGATIVE ITEM WAS THAT MY FULL TANK WAS RETURNED ALMOST EMPTY.
Tyler Torti did a great job helping broker a deal that worked for me. Very happy with my Cross Sport.
Really good Service. The people in the dealer are very nice, very helpful. And the place is very nice.
Great service. Quick on line scheduling and my service rep was great.
First visit they didn’t had the tire and the 2nd visit following the completion of fixing the tire the technician forgot the dust covers for the log nuts.
Tyler was very helpful in finding us the perfect car! If you are in the market be sure to at least stop by Lokey VW
Tyler was very helpful in finding the perfect vehicle for us. We will be referring anyone who needs a car his way. Thank you again.
Clean friendly staff willing to go the extra mile for their customers. Service lounge is stocked with fresh donuts and gourmet coffee machine. Definitely return for additional service
Amazing staff !! Cant wait for my new EV next week 😍
Tech left the menu system on after rotating tires and hadn't set the tire pressure. Other than that, the experience was good and timely.
Everyone in service and the mechanics are great to work with 😃
GREAT customer service at the dealership. Eric was very competent, professional and friendly. Very good experience because of his customer service. Five stars.
Our sales person was Tyler Torti, excellent no pressure pleasurable experience! worked hard to find us the best deal possible, i would most certainly recommend to friends and family Tyler is the best!
Service was very quick and correct. They communicated with me when needed. Staff was very helpful and nice. Will be going back again to get my car serviced.
Excellent service and a great dealership. Would recommend 100 percent. Did an amazing job for us when our Atlas lost A/C in Florida. Thank you for your help.
I had a great experience with Tyler Tori, I would highly recommend him. He was patient and showed me a couple of vehicles without being pushy.
I never have a problem when I come to this service center. No one ever tries to sell me stuff I don’t need or want. I always feel valued and taken care of. My only note would be that the seating in the service area definitely needs to be cleaned. The chair I was in had tons of debris in the creases.
Andy helped us find an amazing deal. I really appreciate all the work he did for us. I came in just to look and walked out with a 2020 Tiguan! So happy with my experience.
The purchasing process was without pressing or coercion. My sales rep, Jason, is the Crown Jewel of sales representatives. He works hard for his customers with emphasis on their comfort and full understanding of their desired purchase.
Joe Haig at Lokey Volkswagen is the best there is. he's knowledgable, kind, straight forward and helpful. This was a great experience from beginning to end.
I bought a 2018 Tiguan from Lokey last week. Joe Haig was honest, funny, straight forward and not "salesy" to work with. It was an amazing experience front to back. this is where you should buy your car.
good and fast service. I've been taking my car here since I moved to Tampa
Trade my car here and bought a Certified Volkswagen Tiguan,i want to thank salesmen Joe Haig for helping me out,he is very friendly and professional.
always professional always friendly on-time service clean facility
Service was great the car was done in the end a good amount of time just overnight the only thing is the parking there kind of kind of confusing it’s always really crowded thank you
Chris is amazing
Totaled my car Wednesday of last week. Was so stress.looked for two full days at dealerships to find a suv or truck to drive. Lokey Volkswagen was our last stop and I have to say.... out of the 20 dealerships we went to the customer service there was the best. Thomas Suggs was our salesman and he really put me at ease. I bought a 2020 Volkswagen tuguan and love it. Thank you so much for helping me through this tough time.
First visit with Lokey VW, our salesperson Joe Haig was honest and knowledgeable about the vehicle. Kyle was great with giving us a decent trade in value and Shawn gave us the best financing. Would definitely buy there again.
Service was over 5 hours long for coolant and oil change. Unnecessary recall done to tuned up cat. Chris the service guy would give a loaner car due none in house, but offered it to another customer.
The service team was very helpful, prompt courteous. Made sure we had a rental. outlined what needs to be completed, and set the right expectations for completing the repairs. Rather than guess a date.
Reached out to sales team by internet. Quick response from Ron , followed up with an appointment and actual price on the car I was interested in. Went in the following day and met with Andy in sales. He worked hard to help me reach a great deal on my trade in & the new vehicle . Andy is very detailed, helpful and extended himself to make sure I left with my new car and was completely satisfied. My visit concluded with finance who made it a quuck & easy process. Lokey will continue to be my go to dealership. Thanks to ...
Lokey VW has been great to work with. I bought my daughter's car there. Got a fair price. Sales person was easy to work with. I also have the car serviced there. Been a good experience so far.
Addressed the issue I was having and had parts in stock to fix it. Reasonable prices. Friendly staff. Have been here plenty of times and will keep coming back.
Lokey does all my service work. My two 2018 Tiguan’s are virtually service free however my 08 Touareg has been challenging so I can fairly attest to the quality of work across several skill sets. Almost every repair has had the same predictable outcome. Great service, thorough communications and fixed right the first time.
Emerson did a wonderful exceptional service on my well maintained older cool Volkswagen. Thank you Emerson and thank you Danny for taking care of my service needs in a very personalized friendly way.
Excellent
Love You Guys you took great care and showed you wanted us to stay in the Lokey Family
Daniel is my service rep. He is an incredible person gets my vehicle in and out with precision and quality performance of skill. I bought four cars from Lokey. Haven't been dissatisfied with one. Lisa mozingo
Great service and friendly staff.
Service last week was great. Service person was courteous and provided status updates and no issues. I would recommend lokey to others to purchase and have their car serviced.
Marcus was very good. Finance took a long time. Finance never introduced himself or shook hands afterward or said good luck. Marcus went above and beyond
Lokey VW was extremely easy to work with and they did an outstanding job! I was very impressed with their service and attentiveness. I will have them service my VW going forward.
Great service and friendly staff! Would recommend to anyone looking for VW.
Tyler Torti was our salesperson. He was amazing, friendly, funny, and very respectful, He made our experience easy and we left happily with a Volkswagen Tiguan.
excellent product knowledge friendly and personable exceeded my expectations and would highly recommend to friends and family! Thanks Tyler! Thank you Lokey Volkswagen, he is the bees knees!
We had the pleasure of purchasing a Volkswagen from dealership LokeyVW. Our salesman was Tyler Torti, what an amazing person he is. He was professional as well as sincere with his sale. He knew what we wanted for trade-in, and went to bat for us to get it😄. We feel he cares about his customers as well as having us happy when we walked out the door. All of the staff were very nice and will say Lokey is lucky to have Tyler as one of their sales people!
Everything was great. The experience is great. The service is good but the wait time is a little too long. If that can be fix
friendly staff.. the finance people are friendly as well. I would buy from them again.
Respectful and were completely straight up with me and worked with me to make me happy I will return to this dealership in the future
Good service. Eric, in the service department, has taken care of my car for years. Very dependable.
Awesome services and great staff. Check out Michael Moceri!!!!
This was my first car buying experience and I couldn't be happier. Likey Volkswagen is family owned and operated and it shows. Taylor took great card of my and got me driving the car if my dreams at a more than affordable price. They even gave me too dollar for my trade in. I highly recommend this dealer for any and all of your car buying needs whether you slate looking for a VW or any other vehicle.
Chris and Chad were outstanding in assisting my daughter through her first car loan. Chris’s knowledge of the vehicles is outstanding! Warm and friendly service.
Everything as planned to be. Service on my car was excellent. Good attention and good service, time of delivery was on time. Prices are good
Brian was attentive and explained what needed to be done. I knew the cost of services before I left. Good job. I’ll be back.
Very pleased with the new service member that helped me. Very knowledgeable and friendly. Didn’t unnecessarily charge me for a simple job. Thank you.
Excellent experience buying a vehicle from Lokey Volkswagen! Joe Haig is fantastic! He is extremely knowledgeable, not pushy and aims to please the customer.
Their service is amazing! They go above and beyond for customers, and they are very friendly people! The employees are extremely respectful, as well as helpful. I would totally recommend coming here, as their service is one of the best that I’ve seen!
Other than taking several hours the help and team were all very nice and took the time to help answer questions and helped us pick out our new car successfully
Great customer service. The staff shows a lot of hustle to get the customers needs met. They do a good job of explaining what needs to be done to your car. The service guys will always take the call and get you in when you need to get in
Mike Dravenstatt-Moceri was a delight to work with. I had an amazing experience all around. He truly went above and beyond. I even drove to Clearwater from the Orlando dealership (where I live 5 min away from) to buy the exact same car from him. He was honest and gave me the best deal possible. Highly recommend if you are in the market for a new car!!!!
Mike was wonderful to work with. You could tell he genuinely cared to provide me a deal I was comfortable with, instead of taking advantage of me like the other dealerships I had been to previously. He invested the time to get to know me, show me all the features of the car, and listen to my questions and concerns. He also never made me feel pressured or rushed to make any decisions. Tony, the sales manager at this location, was also such a pleasure to work with. Unlike most sales managers (that you normally never see unless you're ...
there repair service is professional and customer is great.
One of the best service departments I have the pleasure to work with. The ease of timely appointments as well as there attention to detail is beyond approach.
No I hate surveys, please don’t ask me for another survey! If you have to ask for compliments you not doing your job correctly!
My back window still squeals when opening. I had asked it be fixed. I was told the track was cleared of debris, however it sounds the exact same.
AWESOME SERVICE!!! Kyle got me a loaner from May 6th to May 18th and it worked out perfect! I also talked to a couple of other guys but don’t remember their name…ALL WERE SUPER NICE 😊
Awesome buying experience. No pressure. Great job Tom. Always a pleasure. Will buy my next vehicle @ Lokey Volkswagen. Thank you Matt and All the staff at Lokey for making this easy and hassle free
I had such an amazing experience at Lokey VW! Damian spent so much time helping me look through a vast variety of vehicles and made sure to get me everything I wanted in my new car! I am a totally satisfied customer and i’ll be sure to recommend Lokey VW to everyone in the market!
Got me in at record time. Quality work done in very reasonable time. Friendly atmosphere and knowledgeable. Gave me interest in a new vehicle. I will be back.
The absolute best, hands down! Taylor got me the exact car I wanted for the best price. I would send everyone here! My favorite dealership!
I did not get the results I was anticipating. Waited for 2 hours and didnt feel that the final outcome was satisfactory. Usually I am much more satisfied with the service department.
Bought 2020 GTI S, Tom and Chris helped me get a great deal on a sweet 2020 GTI S!
I appreciate Eric in the Service Department for his professionalism and positive spirit.
I brought my jetta in for a check engine light, and you guys were thorough and professional as always. Thanks for helping me avoid getting stuck on the road somewhere!
Very personal, listen to what I wanted and Made me feel like part of the family!! Very glad to continued to be part of the VW family.
I had an appointment for a later time to have my oil change. I needed a earlier time so I could be at another appointment I really needed to be at. The guy for service at front desk was able to work me in. The service was fast and excellent. I should have got the name of the guy,but hopefully he will be told I appreciate his efforts. The guy was personable and made sure I was taken care of. Please thank him for me.
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I have always had superior service. The service department team members are kind, generous and take the time to explain things t.o the customers
One of the easiest car purchases, we have made. They understood where we needed to be to make it work and was able to get close without a lot of haggling.
Quickest car buying experience I've ever had, which was appreciated. Very laid-back atmosphere. Took about a month to get the second key to my daughter's bug, but service has always been quick and efficient otherwise. Would definitely use again!
Ric and Jason did an excellent job getting me a great deal and out the door in a new vehicle with no surprises. It was a fantastic experience.
So far each of my times visiting Lokey Volkswagen for service on my 2016 GTI has been a pleasant & inviting experience. Antonio & Danny helped during my first visit a while back, and my most recent time it was Brian who assisted me. Thanks for everything guys, appreciate it!
Great customer service. They really take care of their customers and do a fantastic job in the service and parts departments. Withhold question, that best car service in all of Tampabay!!!!
My 2015 Jetta SE runs like new after routine and recommended services. Lokey VW service has taken great care to keep it safe since 2015 and all of it’s 62,000 miles. I trust them to help keep her running another 60k !
Serivce was a breeze as always. I purchased my Vw but there is a dealership 10 minutes from my house (bert smith) but I have always had poor experiences with their vw and bmw service. So I would rather drive 30 min and wait doe my car to be done as Lokey is fantastic!
All the staff was polite and knowledgeable above their job. The salesman Jason was very clear in his explanation of the vehicle and wasn’t pushy to make a sale, he gave us the time we needed to form our own plan to purchase. The finance person Chad was very clear and detailed and took the time to insure that we understand the process of all the documents.
Did a great job and great customer service! I used the free shuttle which was great and efficient driver very professional. Would recommend this dealership.
They got me in and out in short order for a last minute car problem. Very pleased with their ability to help me get my car back and running
Fantastic service and fair reasonable prices. cxxxxxxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx cxx cxx ccx cxx ccc ccc vvc ccc
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